"Rebuilding Trust--'I'm Sorry' just isn't
enough" by Susie and Otto Collins
Several years ago, Otto worked as a door-to-door
sales person for a company in our area. One of the biggest
challenges with this job was not meeting the sales quotas
but rather to keep from getting bitten by dogs.
In fact, one day in less than 30 seconds
after a woman told him her dog wouldn't bite, the dog charged
after him at full speed. Had the dog's owner not grabbed the
dog, Otto would have been bitten. Otto was skeptical when
the woman told him her dog wouldn't bite and he was even more
skeptical of what she had to say after the dog tried to bite
him!
It can be that way in our relationships
when someone has disappointed us over and over and we've lost
trust in that person. We just seem to put a question mark
in front of everything they say or do. So what do we do if
we want to stay in a relationship with this person? How do
we learn to trust that person again?
One of the keys to rebuilding trust has
more to do with what happens after one or both of you apologizes
and says "I'm sorry" than the apology itself. We've all heard
the saying, "Actions speak louder than words" and this is
especially true when it comes to rebuilding trust.
When there has been an acknowledgment
of wrong-doing or if one person has hurt another in some way,
there are some things that both people can do to rebuild trust.
Here's what we suggest for the person
who feels they have been hurt:
1. After the apology, be clear about
what actions you would like the other person to take to make
amends.
2. If the other person is willing,
make an agreement about these actions and how this situation
will be handled in the future.
3. Be open to the possibility that no
matter how this person's conduct may have been in the past,
this person may change their behavior. Be willing to give
up the "victim" position and the desire for making them pay
for what they've done.
4. Watch for positive actions by this
person in the future and let them know how much you appreciate
it when they've "done it right."
In other words, give some positive
reinforcement.
Here's what we suggest for the person
who is apologizing:
1. Understand that a sincere apology
is only the first step toward rebuilding trust and your connection
with that other person.
2. Ask how you can make amends for
what you have done and listen to what the other person is
telling you.
3. Be open to the possibility that you
can change and get some help if you need to.
4. If you are sincerely willing to change
your behavior in the way that the other person suggests, make
an agreement to make those changes.
5. Be consistent in your follow through.
We've found that rebuilding trust can take many years or it
can happen in an instant.
The amount of time that it takes to
rebuild trust often depends on how long the people involved
are determined to protect and defend their hearts so that
they won't be hurt again.
We know that there are many instances
where either a person wants to change and just can't or they
have no desire to make the changes that will rebuild trust.
They just go through the motions and the excuses and apologies
are repeated over and over with no positive actions.
If this is what you are experiencing,
you have choices to make whether this behavior is important
enough for you to take a stand against or not. Remember, that
no matter what has happened up until now it's always important
to give love a chance. It's also important to set healthy
boundaries.
Sign up for a free mini course on
rebuilding trust after it's been broken at http://www.RelationshipTrust.com
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Relationship coaches Susie and Otto Collins,
authors of "Should You Stay or Should You Go?" and "No More
Jealousy" are experts at helping people get more of the love
they really want. Learn the 5 keys to a closer, more loving
relationship, click below for your free 5-part mini-course:
http://www.Relationshipgold.com
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